Contact us

Have a question that isn’t answered here?
We normally respond within 24 hours on weekdays (closed on weekends).

Please check your spam folder if you haven't received a reply.

Contact form

Frequently asked questions

Where is my order?

Your order is on its way, orders usually ship the same day and you’ll receive a shipping confirmation email with your tracking number (please check your spam folder).

First updates to tracking usually happens within the first 1-3 days. Peak seasons and promotions can extend this.

If you haven't received any emails from us and you have checked your spam folder, please contact us with your order number and we'll make sure to resend tracking / give a order update.

Can I change my order and/or address?

If you need to make changes to your address or products ordered, contact us within 24 hours of placing the order. We’ll do our best to accommodate your request, but we can’t guarantee changes after that window.

After your order has shipped we cannot modify your order. Customers are responsible for providing an accurate, complete shipping address at checkout.

Do I need the Trolley & Wheels?

The Trolley & Wheels solve the “looks great but too heavy” problem when fully packed.

The DuffleFold LARGE replaces your carry-on suitcase and your garment bag, the wheels are not a nice extra, it's what makes it a true 3-in-1. Letting you pack confidently without worrying if you can carry it.

Does it fit as a carry-on?

We guarantee that the DuffleFold LARGE fits as a carry-on on all US airlines.

What are the specifications?

  • Meets carry-on regulations
  • Fits up to a 16" Macbook Pro
  • W: 9.5” (24 cm) x H: 12.5” (32 cm) x L: 20.5” (52 cm)
  • 36 L capacity
  • Garment bag size: 43" (109cm) long x 20.5" (52cm) wide

Will this bag save me money?

According to CNBC, the average cost of a check-in bag for a round-trip flight ranges between $85-125 in 2024.

That means by using the DuffleFold, you essentially get it for free on your first trip.

The DuffleFold LARGE is designed to last a lifetime, you make a one-time investment that saves you money every time you travel.

What type of leather do you use?

We proudly use 100% cruelty-free vegan leather (PU) for all our products. We carefully choose this type of leather for its water resistant properties, easy maintenance and lightweight build.

Do you ship to to my country?

We are proud to offer worldwide shipping to all countries that are not restricted based on US shipping rules.

Do you accept returns?

Yes, you have 14 days from the time of delivery to decide if it’s truly meant for you. If it’s perfect, enjoy it. If not, we offer returns, ensuring the item remains unused and the wheels untouched by the journey.

If your order arrives with defects we happily provide replacements, refunds, or partial refunds as appropriate.

Why is a DuffleFold bag better than other bags?

DuffleFold is built to replace three bags at once: your suitcase, your garment bag, and your weekender. Where standard duffles turn into a pile of wrinkled clothes and classic suitcases lack smart organization and style.

The DuffleFold LARGE combines a full-length garment compartment for suits and dresses, structured space for 5–7 days of traveling, dedicated shoe and laundry separation, and easy-access pockets for essentials and tech.

Without sacrificing carry-on compatibility. The wheeled design and trolley handle solve the “looks great but too heavy” problem when fully packed, so you get real-world comfort, not just nice photos.

Every detail is developed and refined from traveler feedback to handle actual trips: long walks through terminals, tight overhead bins, business travel with formal wear, and holiday packing with one single bag instead of two. Durable leather, reinforced construction, and a layout that keeps performing trip after trip means you’re investing in something designed to last for years.

Making DuffleFold a smarter, more versatile choice than other bags and luggage.